User Experience Design Patterns for Pseudo-Sentient Agents

User Experience Design Patterns for Pseudo-Sentient Agents

연구 분야: Artificial Intelligence

학회: CHI EA '20: Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems

Software agents with truly human-level intelligence may be years or decades away - or a practical impossibility. Yet from an end-user perspective, we already live in an era of seemingly sentient agents. Virtual personal assistants are now ubiquitous on mobile and smart home devices. But as long as human-level artificial intelligence remains speculative, the ability of today's pseudo-sentient agents to understand and fulfill the full range of human user demands is, by definition, limited and failure-prone. We need better strategies for designing natural, graceful, failure-tolerant user experiences with pseudo-sentient agents. To better support researchers and practitioners actively working on this problem, we propose a Special Interest Group at CHI 2020: a pop-up studio to design the near-future of user interactions with pseudo-sentient agents.