Selection of Six Sigma projects based on integrated multi-criteria decision-making methods: the case of the software development industry

Selection of Six Sigma projects based on integrated multi-criteria decision-making methods: the case of the software development industry

연구 분야: Verification

학회: The Journal of Supercomputing

This study aims to develop a methodology in which alternative Six Sigma projects are prioritized and selected using appropriate multi-criteria decision-making (MCDM) methods in the software development industry. The methodology developed in this paper proposes an MCDM-based approach for researchers to prioritize and select Six Sigma projects for software development projects. The study reveals that by prioritizing software projects with CRITIC, Entropy, and ARAS methods, software companies will be able to achieve their goals such as quality, process improvement, resource allocation, and customer satisfaction. CRiteria Importance Through Intercriteria Correlation (CRITIC) and Entropy methods were used to determine criterion weights and a new Additive Ratio ASsessment (ARAS) method was used to rank alternatives in ordering software development projects. According to the results obtained, one of 7 software development projects (Project 6) was considered the highest priority project for Chidamber and Kemerer's (C&K) software quality metrics. To the best of our knowledge, this is the first study that implements CRITIC and ARAS methods in the Six Sigma project prioritization and selection process for software development projects.