Teamwork quality analysis – the development journey from a questionnaire to a playable game to address different preferences of teams to optimize engagement and effectivity

Teamwork quality analysis – the development journey from a questionnaire to a playable game to address different preferences of teams to optimize engagement and effectivity

연구 분야: Software Development

학회: Software Quality Journal

The evolution of quality management has progressed from a focus on product quality, initially characterized by craftsmanship, to a focus on process quality with industrialization. In recent years, the emphasis has shifted towards agile development, making the team the central focus, and, consequently, team quality has become a focus. Approximately five years ago, Volkswagen Group IT's quality management began to emphasize agile teamwork quality. This focus is crucial for handling the"soft aspects"of product development and service delivery. This research work details the development and evolution of the Teamwork Quality Analysis (TQA) approach into a game, which can be adapted to various scenarios and settings. Some variants of the game align well with agile rituals, such as retrospectives. The mythological approach used in game development is also presented. The evaluation of the game includes findings from its implementation in large-scale programs and adoption in established line-organizations. The initial game development targeted Scrum and SAFe® teams within the Volkswagen Group IT. However, the TQA game was later generalized during a development iteration to be applicable for teams beyond software development.