Towards a chatbot for evidence gathering on the dark web

Towards a chatbot for evidence gathering on the dark web

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연구 분야: Strategies

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학회: CUI '21: Proceedings of the 3rd Conference on Conversational User Interfaces

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초록

We are underusing chatbots. Mainly, we seem to employ chatbots to a degree of use below this technology's current potential, both in its engineering capabilities and in terms of application areas. This may be due to our envisioned use of chatbots as replacing humans in a variety of service-oriented conversational tasks. Yet, even within this context of use, the decision to implement chatbots may be driven by financial or economic arguments, and their use is fairly conservative. In this provocation paper, we are arguing for a less conventional use of chatbots – that of intelligence-gathering agents operating on behalf of law enforcement on the dark web. This proposed use challenges both the current accepted uses of chatbots and their utilization that is not pushing the boundaries of technological capabilities. We discuss how chatbots may be used on the dark web and what sociotechnical challenges that may pose. Through this, we aim to demystify this example domain and instead see it as an opportunity to expand beyond the conventional implementation of chatbots.

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